Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders within Canada are typically delivered within 3–7 business days. Express shipping options are available at checkout. International orders may take 7–14 business days depending on destination.
Do you offer free shipping?
Yes! We offer free standard shipping on all Canadian orders over $75.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times are calculated at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened products in original packaging. Please visit our Return & Refund page for full details.
My order arrived damaged — what do I do?
We're so sorry! Please email us at info@prettywomancosmetics.ca with a photo of the damaged item and your order number and we'll make it right immediately.
Products
Are your products cruelty-free?
Yes — all Pretty Woman Cosmetics products are 100% cruelty-free. We never test on animals.
How do I find my foundation shade?
Visit our Shade Finder page for a complete guide to matching your perfect HD Foundation shade.
Do your products contain harmful ingredients?
No. We formulate without parabens, sulfates or harmful additives. Visit our Key Ingredients page to learn more about what goes into every product.
Account & Orders
Do I need an account to order?
No — you can check out as a guest. However, creating an account lets you track orders, save addresses and access your order history.
How do I contact customer support?
You can reach us via our Contact page or email us directly at info@prettywomancosmetics.ca. We respond within 1 business day.